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Q. How do I find a product?

A. You can either use our search feature or browse by Brand or browse by Category Search: You can search by the Part No. (like C6615DN or our Part No. HEWC6615DN), Printer Model (FRET5000), Product Type (CG 56), or any other relevant keyword.

Q. Is my payment information secure?

A. server encrypts all payment information (credit card number and expiration date etc.) and uses a Secure Sockets Layer (SSL) to transmit your payment information to the Verisign server. is a Verisign certified secure site. Click here to view our credit card security guarantee.

Q. How do I track my order?

A. You will receive an e-mail with tracking numbers.

Q. What are your membership benefits?

A. Membership is absolutely free. Membership allows you to use the 'My Account' feature making repeat purchases a breeze. You can view your earlier shopping baskets and orders and reload them into your present shopping basket. You can bookmark your frequent purchases and you don't need to search for part numbers.

Q. I have forgotten my password. What should I do?

A. Please follow instructions given below to get your password.
1. Visit the 'My Account' page.
2. Click on the link named 'Forgot your Password?'.
3. Provide your email address in the resulting page.

Your password (a new randomly generated or the old one) will be mailed to your email address immediately. If you are provided a new password, you can change your password after logging in with your new password and clicking the -Change Password- link in the 'Your Account' page.

Q.What if i want return or exchange products?

We want you to be happy with your purchase from You may exchange or return most merchandise for a full refund, less shipping charges, based on the original form of payment, anytime after purchase. If you are returning a gift, you will receive a store merchandise credit.

In the case of an exchange, shipping for the new item will be free of charge. (However, we do not refund return shipping charges, unless we made an error.)